Shipping Policy

Effective Date: January 1, 2024

1. Order Processing & Shipping

• All orders are processed within 1-7 business days after payment confirmation.
• Once shipped, you will receive an email with a tracking number to monitor your package.
• Delivery times vary depending on the destination and shipping method, typically ranging from 7-25 business days.

2. Shipping Fees

• We offer global shipping, with shipping fees calculated at checkout based on your location and selected delivery option.
• Some regions may qualify for free shipping—please check at checkout or contact our customer service for details.

3. Order Modifications & Cancellations

• Once an order has been placed and confirmed, it is processed immediately. If the order has already been shipped, modifications or cancellations will not be possible.
• If you need to make changes to your order, please contact us at Email: jacky@alien-rider.com as soon as possible, and we will assist you if possible.

4. Shipping Delays

• While we aim for timely deliveries, factors such as customs clearance, weather conditions, public holidays, and unexpected disruptions may cause shipping delays.
• If a delay occurs, we appreciate your patience and recommend tracking your shipment for real-time updates.

5. Contact Us

For any shipping-related inquiries, please reach out to us:
📧 Email: jacky@alien-rider.com
📞 Phone: +86 135 3823 8471

At AlienRider, we are committed to ensuring a smooth and reliable shipping experience for all our customers. Thank you for your support!